Sustainable Numbers is committed to protecting the privacy of your personal information. Our statement and detailed policy describes the practices we follow to respect the privacy of our clients and visitors to our website

The primary purpose we collect personal information from you is to provide you with an accounting, assurance or business advisory service. We may also use or disclose the personal information for another purpose such as to inform you of relevant updates and changes in accounting or other practices that may affect you or your business and to invite you to events that may interest you or to satisfy our Australian Taxation Office or Australian Securities and Investments Commission obligations.

Our usual process of collecting personal information is to collect it directly from you. We may also collect personal information from other sources, such as the Australian Taxation Office, Centrelink, your other advisors [if any], Australian Securities and Investments Commission, your suppliers or creditors, through paid search providers, through marketing or business development events, or from banks or other credit providers. We will only collect the personal information from these other sources if it is necessary to provide you with the accounting, assurance or business advisory service, or you have instructed us to collect your personal information from those sources.

Under our professional obligations, we are also required to issue you with an engagement agreement for some matters [see APES 305]. For this reason we will need to collect your contact details before proceeding with the accounting, assurance or business advisory service.

If you do not provide us with the requested information, we may not be able to provide you with the accounting, assurance or business advisory service. In some cases it may be possible for you to provide us with some but not other personal information. You can ask us if this is possible before providing us with your instructions.

Your personal information may be disclosed to other entities, such as government agencies, other services providers or referral partners in order to provide the accounting and business services to you, or to assist our functions or activities, contractors or consultants, third party software providers that you use and our third party technology providers such as our data storage providers and email and email filter providers.

We may transfer or send your personal information to an overseas partners for the purposes of providing the accounting or business advisory services to you. If we do disclose personal information to an overseas partner, we are required to take reasonable steps to ensure that the recipient of your personal information does not breach the Australian Privacy Principles or a similar law in relation to your personal information.

Following is a list of where the servers are located for our cloud software.

Program	Server
Xero	Who use top-tier third party data hosting providers (Amazon Web Services and Microsoft Azure) with servers located in the U.S., to host online and mobile services
Microsoft 365	Data in Australia and the United States
Caseware, Agile Audit	Run on Amazon Web Services infrastructure based in NSW. The data and backup data for the CaseWare online Cloud audit software and all CaseWare Australia & New Zealand cloud products is entirely held in Australia
Adobe	Hosted on Amazon Web Services and Microsoft Azure